Kathleen I Hbn
map-marker Asheboro, North Carolina

My electricity was supposed to be turned o. The 15th. Yesterday. I have confirmation. It has yet to be turned on.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 16, 2022

Haven't had any luck online or on the phone connecting with an agent. Customer care. Support.

Original review Jul 16, 2022
I recieved confirmation at 5:49 pm that my power would be turned on. Remotely by end if day.. this was July 15, 2022. Its now the 16 and still no power. I've exausted every possible way to connect with someone for help and they are/it is non existant. I am disappointed that because a company is needed ,they feel they can do whatever, and treat Whomever, how they please. Get it together Duke Energy. You can be replaced.
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Preferred solution: Let the company propose a solution

User's recommendation: Call back 10 times before 6 to confirm. That probably won't make a difference. So just keep breathing. :-)

S L Cyv

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Verified Reviewer
| map-marker Atlanta, Georgia

Progress Energy never answered all my questions and/or requests.

I've repeated tried to work with PGN to obtain answers to my questions. As of today (more than a year later), they have not yet responded to them all. ======================================== December 29, 2010 Dear Mr. McArthur: Please allow me to make you aware of poor service provided from and inaccurate statements made by your Associate General Counsel, Mr. David. T. Conley. When he and I spoke on December 8, 2010, I informed him four (4) times that my concern was not regarding the email I received on 8/27/10 (copy, below)โ€ฆwhich was generated from my using the website Mr. Conley kept repeating the incorrect information, cutting me off in mid-sentence; and his letter of December 17, 2010, does not correctly reflect the concern that I tried to share with him, but that he was wholly unwilling to hear. My concern is that he, Ms. Hood and M. Barrett all promised me that I would receive no more unsolicited emails. Notwithstanding, I did receive an additional email, below: [LETTER CONTINUES ON PAGE 2] Mr. Conley states that made a request through "หœactivities on the website,' however this is not true. He also incorrectly states that am not registered to access my Progress Energy account on the external website, but you can see from the enclosed document that I've had access back to at least 9/29/08. I pointed out to him on the telephone that my questions and concerns had not been answered, yet he incorrectly states that they have. To give you another example of how he did not listen to my concerns, he asked me four (4) times if I wanted him to research why I received this email, and I had to answer four (4) times that I did โ€ฆ each time stressing to him that he had already asked me that question. Yet, when he responded, he did not provide me an answer to my concernโ€ฆbut he also tried to "หœdun' me by telling me not to contact him by telephone or emailโ€ฆeven though I'd only sent him one letter and left him one message. This type of extraordinarily poor service is shameful from a world-class company such as Progress Energy. I believe he owes me an apology, and that Progress Energy should make a sincere effort to address my concerns. My concerns are: (1) why did I receive this email when I was promised no additional email would be sent? To repeat, I did not interact with your website and do not have any idea why I received it; (2) why did it say I had a "Secure Message," yet when I logged in to check, it stated the were no secure messages. My point to Mr. Conley was that there may be a problem with your computer and/or email system. As a Progress Energy shareholder, I believe this is something that should definitely be reviewed to ensure that other customers are not similarly impacted.; (3) your customer service manager, Ms. Hood, failed to answer several of my email requests, and so did your customer service email department. I requested copies of all my previous communications (something I'd been provided previously) and I requested to speak with her manager/supervisor; and, as of today, neither of these requests has ever been answered. I should receive an apology from her and copies of information I've requested. As I expect that Mr. Conley reports to you and part of my complaint is about his rudeness and poor service, I'm sending this letter to your attention and asking for your kind assistance. As to the errant email issue, I would appreciate you requesting a review of and a response to me on how this matter occurred. I hope we can close this matter without legal intervention and/or escalation to the NC Utilities Commission, et al. Sincerely, S M Latta, PhD Progress Energy stockholder ==================================================== I am seeking PGN to provide written answers to each of the questions that I have asked. I am also seeking copies of the documents that I have requested -- documents that at previous occasions they previous provided quickly and fully. I am finally requesting an investigation into why PGN has swept this matter under the rug, provided such dismally poor service, and allowed this matter to have dragged on for over a year.
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1 comment
S L Cyv

business is closed

feel t
map-marker Jacksonville, Florida

Progress Energy Florida

i have been a customer of theirs for over 4 years. I have a $500 deposit on file with them, and a bill of $253, that was due 3/11. My bill is ALWAYS due on the 11th, and I ALWAYS get paid on the 15th. I have requested numerous times for a due date change, with which they will not comply. On March 3rd , as I am FORCED to do every month, I had to go online and make a payment arrangement. For the second time in a year, even though I made an arrangement, and even though they have a $500 deposit and my bill is about half, and even though the bill was due on the 11th, on the 12th they cut power to my house. I borrowed the money and made the payment promptly, and reported the payment, and it still took over 7 hours to restore power, causing much of my food to go bad, and forcing my disabled brother to leave my house because it was too hot inside. This just can't be legal.
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